Exchanges & Returns 

Exchange policy

We replace items if they don't fit. Returns and refunds are not accepted. If you need to exchange your order, send us an email at info@contrast.pt mentioning the reason why you wish to exchange it.

For orders in Portugal, the item(s) can be exchanged within 14 days from reception of the order. Once our team receives the items we will ship the desired size/style within 14 days. For orders outside of Portugal, the item(s) can be exchanged within 30 days from reception of the order. Once our team receives the items we will ship the desired size/style within 30 days.

For the item to be eligible to exchange, it must be in good condition, without being worn or washed, and the packaging and the brand tag must be in very good condition.

The exchange must be previously authorised by CONTRAST. Please e-mail info@contrast.pt before shipping. Once the exchange is authorised, CONTRAST team will send you an email explaining the next steps to conclude the exchange proccess.

Return shipping costs are the responsibility of the customer. In cases where a product is deemed defective CONTRAST shall assume the entire cost of return shipping and/or exchange. CONTRAST assumes the responsability of shipping back the new items. CONTRAST cannot be held responsible for any loss or damage made by the courrier.

Shipping address

To exchange your product, you should ship your product to:

CONTRAST
Rua Ausgusto Rosa 10
1100-058 Lisboa
Portugal

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.